If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it or it hasn’t beenĭelivered within the timeframe we will start an investigation with Courier Post & Post Haste on your behalf. If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier Post or FastwayĪlternatively you can call Courier Post on If the goods are faulty we will meet our obligations under the Consumers Guarantees RC Hobbies, or was faulty out of the box, your item will be repaired or if it cannot be repaired then it will be replacedīy RC Hobbies Ltd free of charge. If we confirm that the item was damaged before leaving Please arrange with RC Hobbies to return the item for testing. You will be provided with a no-cost return addressed courier satchel (or similar)Īnd we will process your replacement within 1–3 days of receiving your item. To receive your replacement you must return the Provided the item is unopened and in mint condition we’ll replace the item. The item I received is not the item I ordered Please use our shipping estimator at checkoutfor a shipping quote or contact us and will send you We're based in New Zealand but we deliver all round the world. RC Hobbies can send goods to PO Boxes, except for large freight boxes. Not be responsible for any order that is delivered in accordance with the buyer’s delivery instructions. Leave the products in a specified location if the buyer will not be at the delivery address). The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to Tracking emails will be sent out once parcels have been collected. We use NZ Post for orders that can fit into overnight courier bags and Post Haste for larger parcels. Deliveries are usually 2 working days, but please allow an extraĭay for big parcels to reach the South Island and for rural deliveries. We use NZ Post, Aramex, and Post Haste for New Zealand orders. In relation to a particular product and provided the order was placed before our daily cut off time which is usually In stock items are generally dispatched on the same day you place your order, unless a different time frame is specified The buyer's order within the time frame specified by RC Hobbies we will endeavor to contact the buyer and advise Once RC Hobbies has confirmed acceptance of the buyer's order, we will endeavor to dispatch the buyer's order withinġ-3 Business days unless a different time frame is specified in relation to a particular product. Unfortunately Saturday delivery is no longer available at RC Hobbies.
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